- How to Ride
Riders With Limited Mobility
For persons using a wheelchair or scooter, or with limited mobility, the full size, fixed route buses have the following features:
- All buses are fully accessible to people use using mobility devices.
- Buses are equipped with ramps, and are also low-floor models that can "kneel," lowering the first step closer to the curb for easier boarding. Just ask the driver.
- All buses have priority seating areas inside by the door for seniors and riders with limited mobility, plus space for mobility devices.
Riders Who Are Blind or Have Visual Impairments
Major stops and transfer points are announced by the driver over the public announcement system.
ADA Paratransit Service
The Bus provides ADA paratransit service for persons whose disability prevents them from using the fixed-route service. The service operates the same days and hours within ¾ of a mile of fixed routes. View and print the ADA paratransit guidelines. Download and print the application form (PDF).
Other Accessibility Policies
You may travel with your respirator, concentrator, and portable oxygen. Service animals are welcome on board buses and vans and in our facilities. They must be kept under the control of the passenger at all times. Public information is available in alternative formats upon request.
Reasonable Modification Policy
Passengers with disabilities may request modifications to current service procedures to access the service. To make a request, please call us at 225-TRAN (8726) or email the Transit Department. Please submit requests at least the day before the trip. The Bus will not charge additional fees for passengers requiring reasonable modifications.
If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint. Download the complaint form (PDF) for the complaints procedures and form. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident. If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you. Please contact us at 225-TRAN (8726) or email the Transit Department.